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Delivery and Returns

Delivery

Standard delivery in United Kingdom (3 – 5 working days) £3.50
FREE standard delivery on orders over £100 in United Kingdom (3 – 5 working days)
Delivery to the rest of the world (5 – 10 working days) £10.00

All deliveries are tracked, please note a signature will be required upon delivery.

When will my order ship?

All orders placed between Monday – Friday before 12pm (GMT) ship within 24 hours. All orders placed after the cut off will be shipped on the next business day.

This is subject to credit clearance and availability of stock.

Please note orders placed during weekends, special promotions (black Friday, sale, bank holidays) may take additional processing time due to increased order volume. Please 1 – 2 extra days for this.

Do you ship to my country?

We ship almost anywhere in the world! To find out if we ship to your country place the item in your cart and begin the checkout process. In the ‘shipping address’ section select the ‘country’ dropdown menu, if your country is included in that list then go ahead and process your order.

Tracking an order

To check your order…

  1. Login to your Off Dutee account
  2. Under your account dashboard you will find all your recent orders
  3. Click on ‘My Order’ link and ‘Select Order’ to view the details
  4. Click ‘Track’ link to track your order
Need any additional help?

Please contact our Customer Care team at care@offdutee.com and they will be happy to assist you with any questions.

Returns and exchange policy

Off Dutee hope you love your purchase, however if your item is faulty or the incorrect item then please return it to us within 14 days for a replacement or a refund.  Refunds will be made against the original method of payment.

Please email us with the subject ‘Return’ and state the items you wish to return and why. You will then receive a returns form to complete and enclose with your item stating clearly your reason for requesting an exchange or refund. It is recommended that you use a recorded delivery service as Off Dutee cannot be liable for any goods that do not reach us. Retain your proof of purchase for your records.

If your exchange or refund is approved you will receive the replacement item or a full refund within 14 days of us receiving your returned item.

Any items purchased during sale (includes Black Friday & Cyber Monday Deals) can only be returned for an exchange. No refunds will be given on these items.