Off Dutee hope you love your purchase, however if your item is faulty or the incorrect item then please return it to us within 14 days for a replacement or a refund. Refunds will be made against the original method of payment.
Please email us with the subject ‘Return’ and state the items you wish to return and why. You will then receive a returns form to complete and enclose with your item stating clearly your reason for requesting an exchange or refund. It is recommended that you use a recorded delivery service as Off Dutee cannot be liable for any goods that do not reach us. Retain your proof of purchase for your records.
If your exchange or refund is approved you will receive the replacement item or a full refund within 14 days of us receiving your returned item.
Any items purchased during sale (includes Black Friday & Cyber Monday Deals) can only be returned for an exchange. No refunds will be given on these items.